
As banks rapidly adopt artificial intelligence (AI) to streamline customer interactions, many clients find themselves increasingly frustrated with AI-driven customer service. While AI chatbots and automated phone systems help financial institutions save costs, they often alienate customers who prefer speaking with a human representative. Here’s how AI impacts customer service in banking—and why some banks may be losing more than they gain.

Banks play a crucial role in the financial system by facilitating transactions, providing loans, and managing deposits. One of their most significant functions is money creation. But how exactly do banks create money? Let’s break it down step by step.