AI

As banks rapidly adopt artificial intelligence (AI) to streamline customer interactions, many clients find themselves increasingly frustrated with AI-driven customer service. While AI chatbots and automated phone systems help financial institutions save costs, they often alienate customers who prefer speaking with a human representative. Here’s how AI impacts customer service in banking—and why some banks may be losing more than they gain.

The insurance industry is undergoing a major transformation. Artificial Intelligence (AI) and Big Data analytics are changing how insurance products are created, personalized, and priced. This article explores how these technologies are impacting risk assessment and customer experience.